Tech Support

Aidis provides a technical support helpline which deals with approximately 250 technical support enquiries per month from our existing clients. Our advisors are highly experienced and expert in the specialist hardware and software disabled people use to access and get the most from their computers. If our advisors are unable to help immediately they will ring back and ensure that the problem is resolved. If a problem cannot be resolved over the telephone, a technician visits the person to make sure they can continue to get the most out of their equipment.

Our advisors and technicians are sensitive to the countless difficulties facing disabled people. Above all, they are patient and give advice in the most straightforward and friendly way.

We are expanding the helpline to serve the rest of the disabled community because our clients tell us how much they appreciate the helpline and how useful it would be to other members of the disabled community. Joseph Rowntree Foundation research into disabled computer users underlines this.